Jenna.so

Last Updated: 17th April 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to Jenna.so's content marketing virtual employee service (“Service”). We aim to provide a clear and fair refund process while maintaining the sustainability of our service.

2. Subscription-Based Service

Jenna.so operates on a subscription basis, with different tiers offering varying levels of service:

Starter Tier ($19/month): 4 blog posts per month
Beginner Tier ($49/month): 9 blog posts per month
Growth Tier ($99/month): 20 blog posts per month
Scale Tier ($199/month): 50 blog posts per month

3. Refund Eligibility

3.1 Eligible for Refund

Billing Errors: Incorrect charges or duplicate billing for the same subscription period.

3.2 Not Eligible for Refund

Used Services: Once our AI has generated content for your project, the service is considered used and is not eligible for refund.
Partial Usage: Unused portion of your monthly content generation quota is not refundable.
Service Unavailability: Temporary service disruptions or technical issues.
Service Dissatisfaction: Refunds based on dissatisfaction with SEO results or content quality.
Account Termination: Services terminated due to violations of our Terms of Service.

4. Refund Process

4.1 How to Request a Refund

Contact our support team at admin@jenna.so with your refund request.
Include your account email, subscription plan, and detailed reason for the refund request.
Provide any relevant documentation or evidence supporting your refund request.

4.2 Processing Time

We aim to process all refund requests within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Subscription Cancellation

You can manage and cancel your subscription at any time through our subscription management dashboard. Cancellation will:

Stop automatic renewal of your subscription
Maintain access to the service until the end of your current billing period
Not generate a refund for the current billing period

6. Special Circumstances

We understand that special circumstances may arise. In such cases, refund requests will be evaluated on a case-by-case basis. Please contact our support team with detailed information about your situation.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes indicates your acceptance of the new Refund Policy.

8. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

Support Email: admin@jenna.so
Response Time: Within 24-48 business hours

Refund Policy